Services

Nova Communications Provides a Wide Range of Services to Satisfy Your Voice and Data Needs

Your communications system is crucial to the success of your business. It's vitally important that you choose the right telecommunications solutions provider.

Voice/Data Cabling

Your voice and data cabling is the backbone of your information delivery system. Nova Communications provides in-plant and structured cabling services that comply with all applicable State and local standards, and we use only high quality cables and connectors to insure the highest integrity of your network.

Nova is a Toshiba Leading Authorized Dealer

If your company has multiple locations, and you want to standardize your business communications system throughout your organization, you face a series of challenges that needs solutions. The fact is you need more than high-quality telecommunications equipment standardized throughout your organization. You also need a simple, reliable, standardized way to select, purchase, install and service that equipment—no matter where your offices are located.

The 12 Powerful Questions Answered By Becoming a Toshiba National Account:

1. Can a single supplier provide and distribute equipment to each location?
2. Should you contract with a local dealer or a national supplier?
3. Will the supplier be in business two years from now? Five years from now?
4. Can equipment prices be guaranteed in advance?
5. Can labor prices be guaranteed in advance?
6. Who will manage the installation?
7. Will billing be centralized?
8. Are payment options available?
9. Is a down payment required?
10. Who will install the system?
11. Is the installation reliable and guaranteed?
12. Can a single supplier provide ongoing service for each location?

Nova Communications is rated number two in the nation for the management of Toshiba National Account.

Flexible Service/Support Agreements

Nova Communications offers you the flexibility in the design of your own Service arrangement, based on your own unique needs. Most common Service Agreements are:

NOVA COMMUNICATIONS FULL SERVICE AGREEMENT
Provides for:

• Priority response to emergency service requests
• Advance replacement of covered parts,
• Labor for service repairs,
• Maintenance software releases as required.
• Reduced T&M rates,
• Applicable system software releases during the contracted period, and installation at reduced Time and Material (T&M) rates.
• Scheduled user training at Nova Communications training facility.
• Scheduled Systems Administration training for authorized Customer employees at
• Nova Communications training facility.
• Maintenance for the system,
• Discounted labor rates for standard moves, adds, and changes to the telephone system and programming.

(Pricing is based on the number of licensed ports, once a chargeable site-survey is performed.)

SUPPLEMENTAL LABOR AGREEMENT
(used with the Toshiba Extended Parts Warranty)

• Priority response to emergency service requests.
• Labor and advanced replacement of defective, Toshiba warranted parts.
• Maintenance software releases as required.
• Reduced T&M rates
• Applicable system software releases during the contracted period, and installation at reduced Time and Material (T&M) rates.
• Scheduled user training at Nova Communications training facility.
• Scheduled Systems Administration training for authorized Customer employees at Nova Communications training facility.

(Pricing is based on the number of licensed ports, once a chargeable site-survey is performed.)

NOVA COMMUNICATIONS STANDARD TIME & MATERIAL SERVICE
(invoiced on a per call basis)

• Standard service support is for those that wish to have service provided on a per incident, time and materials basis. Labor for service repairs, moves, adds, and changes to the system is provided and billed in half-hour increments. In cases where the customer has remote dial-in capability for system administration, labor can be provided at a discounted rate and will not include a travel charge. Response times cannot be guaranteed.
• Standard service hours are from 8-5 Mon-Fri. 365-day 24/7 availability. When there is a request to have labor performed outside of these hours, or on holidays, overtime rates apply. Overtime labor is billed in full-hour increments with the technician’s drive time being included in the time billed. A travel charge is not applied during an overtime service call.

Nova Communications is one of the country's leading providers of VOIP and network services. We design, install and maintain communications systems that help businesses like yours operate more efficiently and cost-effectively now, and into the future.

Contact our Service department today for prompt and reliable solutions to your communications system problems.

Phone: (952) 473-2100, extension 1

eMail: service@Nova-Communications.com