September 23rd, 2020 by admin
When businesses moved to a remote workforce at the onset of the pandemic, many they did so without supplying their employees with the usual tools they had in the office. Employees may have been using personal computers and cellphones to complete job-related tasks. At Nova Technologies, we understand that it isn't ideal for employees to use personal devices, especially a cellphone. If your employees need to contact a customer, the incoming call will show their personal cell number, rather than your business number. With the tendency for people to screen calls from unknown numbers, this presents a problem. With our Unified Communications (UC) solutions, your remote employees can log into the application, either on their computer or cellphone and place calls that will display as coming from your business.
Our UC solution provides the tools your employees need to be successful while working from home and gives managers monitoring tools to ensure employees stay on task. When your employees use their cellphone without the app, there is no way to track employees' activities. The app allows managers to see which employees are logged in and track call activities. With remote work forcing businesses to adapt, this tracking system allows for better oversight.
Additionally, the app comes with presence monitoring, so employees can see who is available and transfer calls accordingly. Presence monitoring improves employee communication and collaboration as they know who is available for questions and customer assistance. Other features include:
- Seamless Multi-Site Integration
- Unified Messaging
- Visual Voicemail
- Contact Center with Customized Reporting
- Centralized Management
With our UC solutions from Zultys and Wildix, your company will enjoy increased productivity and efficiency and gain access to high-quality management tools. Now your employees can place calls using personal devices, and the call will display as your business number. Your business will look more professional and will have a higher call answer rate. Contact Nova Technologies today to learn more about our UC solutions and how they can help your remote workforce.