Optimize Customer Service with Unified Communications

Optimize customer service with unified communicaitons. Most businesses already use office telephones, cell phones, voice mail, email, video conferencing, instant messaging and more to communicate with their customers, vendors and each other. Unified communications brings together these independent channels and applications, improving the caller's experience and business efficiency. As highlighted in the illustration below, Unified Communications can help companies meet customer service needs and facilitate a positive sales experience. In the example, John is a vendor who supplies food products to Ann, a Senior VP at a large worldwide hotel chain. John needs to review receivable issues with Ann and ensure Ann will continue to utilize John's company as a vendor. Attributed to www.telecom.toshiba.com.

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