Voicemail-to-text & smart inboxes
- Get voicemails delivered as text in email or Teams.
- Quickly scan messages without dialing in.
- Search past voicemails by keyword to find details fast.
Use cases
Where AI, transcription, and voice agents actually help day-to-day.
We focus on the handful of scenarios where AI can reliably reduce busywork, prevent missed calls, and keep customers moving.
Call summaries for follow-up
- Summaries of longer calls so staff can focus on next steps.
- Key points and action items highlighted for quick review.
- Useful for sales, scheduling, and complex service calls.
Sentiment & quality insights
- Spot trends in caller sentiment over time.
- Identify patterns by queue, location, or time of day.
- Flag interactions that may need follow-up or coaching.
Simple dashboards & reports
- Visualize call volume, missed calls, and response times.
- Compare performance across locations or teams.
- Export or email reports to leaders on a schedule.
AI receptionist & call routing
- Answer calls instantly and route by intent (Sales, Support, Billing, Scheduling).
- Capture caller details and reason for calling—then pass a clean summary to your team.
- Always offer a fallback: transfer to a person, ring a group, or take a message.
Scheduling, FAQs & after-hours triage
- Schedule, reschedule, or cancel appointments without tying up staff.
- Answer common questions (hours, directions, service area, basic policies).
- Handle after-hours: triage urgent calls and create next-day follow-ups.
Approach
Start with quick wins, grow into deeper insight.
You don’t have to roll out everything on day one. We’ll help you pick a starting point that feels useful — not overwhelming — and expand from there.
- Enable voicemail-to-email and voicemail-to-text for key users.
- Add basic call reporting for volume and missed calls.
- Introduce call summaries for select queues or teams.
- Layer in sentiment and quality insights where they make sense.
Privacy & data
Respecting your customers and your compliance requirements.
AI and transcription touch sensitive conversations. We design solutions that take your privacy, security, and regulatory requirements seriously.
- Discuss what types of calls should and should not be recorded or transcribed.
- Align with your existing security and retention policies.
- Control who can access transcripts, summaries, and dashboards.
We’ll work with your leadership and IT teams to document how AI features are being used, and to make sure staff and customers understand what’s changing.
Integration
AI that fits into your existing phones and tools.
We layer AI on top of the voice platforms you already use — Zultys, cloud VoIP, and Microsoft Teams — instead of forcing you into a whole new system.
- Works alongside Nova-designed phone systems and contact centers.
- Supports Teams-based calling models where appropriate.
- Plugs into your existing reporting as much as possible.
Questions
Common questions about AI & voice analytics.
Do we have to enable AI for every call?
No. We can scope AI and transcription to specific queues, users, or call types.
Will AI replace our staff?
No. These tools are designed to support your team — by saving time and highlighting patterns — not to replace them.
How accurate is transcription?
Accuracy is generally very good, but not perfect. We position transcription and summaries as a speed boost, not a legal record on their own.
Can we turn features off if we don't like them?
Yes. We can dial features up or down over time as you see what's helpful and what isn't.
What can the AI receptionist handle?
A lot of the front desk load: answering and routing calls, appointment scheduling, FAQs, and after-hours handling/triage.
Can callers still reach a live person?
Yes. We can always offer "talk to a person," transfer calls to a person or group, or set rules by call type, number, or business hours.
How does appointment scheduling work?
We can start simple (capture preferred times and details) or enable full scheduling flows where callers book, reschedule, or cancel without staff involvement.
What happens if the AI isn't sure what the caller needs?
It falls back gracefully—transfer to a person, ring a group, or take a detailed message—based on your preferences.
Can it handle after-hours and urgent calls?
Yes. The AI can triage after-hours calls, escalate emergencies, and capture everything else as actionable next-day follow-ups.
Can we customize what it says and does?
Yes. Greeting, tone, routing logic, FAQs, hours, escalation paths, and what information it collects are configurable—and can be adjusted over time.