Technology Articles

Why Should Your Business Utilize a Contact Center?

April 17th, 2024 by admin

A smiling person working ontheir laptop while answering their desk phone through a headset

Customer experience is pivotal in determining the success of a business. A contact center is the heart of customer service operations, providing a centralized platform for managing customer inquiries, resolving issues, and fostering positive interactions....

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Posted in: Services

Pete Jones Wins Lifetime Achievement Award at TAG Convention

May 19th, 2023 by admin

Handshake in between buildings

President of Nova Technologies Recognized Amongst Top Organizations in North America PLYMOUTH, MN - Nova Technologies, a leading managed technology services provider (MTSP), announced today that Pete Jones, President of Nova Technologies, has been...

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Posted in: Nova News, Press Release

Improve Customer Service with Unified Communications

March 22nd, 2023 by admin

A smiling woman talking on the phone and using a laptop

Unified Communications (UC) technology helps organizations improve customer service by allowing businesses to streamline their communication processes and provide customers with immediate access to the services they need. By using a single, unified...

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Posted in: Nova News, Services, Products

Nova Technologies Invited to Attend 22nd Annual Technology Assurance Group

March 17th, 2023 by admin

A speaker presenting to a group of people

Leading MTSP Invited to Conference with Thought Leaders on Exceeding Customer Expectations PLYMOUTH, MN - Nova Technologies, a leading managed technology services provider (MTSP) was invited to ...

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Posted in: Press Release

Business Phones - The One Aspect That Will Help Your Company Grow

October 4th, 2022 by admin

A businessman dialing a number on a business phone

The world is evolving at a pretty fast pace, and the need for businesses to adapt to the changes is a must. While massive changes are taken and implemented, smaller, more significant changes are often neglected. One such adaptation is the use of...

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Posted in: Services, Products

The Connection Between Business Phone Systems and Customer Service

July 6th, 2021 by admin

 Black woman on phone and computer smiling

Many budding businesses that are scaling up and transforming into bigger enterprises often ignore one important element of telecommunication infrastructure, i.e., a business phone system. Despite all the online technology and cyber connectivity,...

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Posted in: Services, Products

Nova Communications Educates Businesses on How WebRTC Can Enhance Customer Experience

August 5th, 2019 by admin

Woman's Hands Holding Cell Phone on Video Call with Smiling Male Customer Service Representative Wearing Headset

PLYMOUTH, MN – Nova Communications, a leading managed technology services provider (MTSP), announced that WebRTC (Real-Time Communications) is set to change the way companies communicate. WebRTC is a way to make phone calls, video calls, send...

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Posted in: Press Release

Nova Communications Educates Customer on the Challenges of VoIP and How to Overcome Them

June 11th, 2019 by admin

Man on phone that is coming through a laptop

PLYMOUTH, MN – May 2019 – Voice over Internet Protocol (VoIP) technology has been prescribed as a cure-all for business communication, especially in the recent years. Driven primarily by the significant cost savings associated with the technology,...

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Posted in: Press Release

Five Ways to Improve Customer Satisfaction with Unified Communications

June 2nd, 2019 by admin

User interaction on a VoIP phone

Unified communications (UC) refer to the different types of enterprise-level media, applications, services, software, and business technology that seamlessly integrate into your phone systems. This integration allows for enhanced mobility, efficiency,...

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Posted in: Services

Customer Testimonials

September 4th, 2018 by admin

Business People Clapping Hands

At Nova Communications we have a reputation, one we have built up with over four-thousand installations across the country. This reputation has taken years of excellent service to achieve and has been helped spread by you, our customers. All of the...

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Posted in: Services


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