Features of Nova's Hosted Phone System
Key Features
- Find Me Follow Me / Simultaneous Ring
- Unified Messaging (Voicemail to Email)
- End User CommPortal
- Admin CommPortal
- Automated Attendant & Incoming Call Manager
- Multi-Line Hunt Groups
- 500 Minutes US / Canada Long Distance Per Seat
- Directory of All Users
- Music On Hold
- Direct Inward Dialing (DID) For All Users
- Unavailable Call Forwarding (per DID/Seat)
Optional Features
- iFax (Fax to email as PDF)
- Toll Free Number
- CommPortal Assistant (Click-to-dial from Outlook)
- CommPortal Mobile (Smartphone App)
- ATA Line (Analog Line for Fax or Other Applications)
- Premium Automated Attendant (Sub Menus)
- Custom Music on Hold
- Call Recording
- Speech to Text (Voicemail sent to email)
- ACD Reporting & ACD Features
Standard Individual Features
- Message Waiting Lamp
- Call Park / Retrieve
- Short Codes (Group and Personal)
- Internal/External Caller ID Presentation
- Call Forwarding (Unconditional, Busy, Selective, Fixed)
- Automatic Recall (AR) & Callback (AC)
- Caller ID / Calling Name (Delivery & Blocking)
- SIP Call Forking
- Do Not Disturb
- Line State Monitoring
- Directed Call Pick-up
- Account Codes (Mandatory & Optional)
- Distinctive Ringing for Internal/External Calls
- Call Rejections (Anonymous or Selective)
- Call Waiting (With or Without Caller ID)
- SimRing
- Find Me Follow Me
Standard System-wide Features
- Web Based Administration
- Shared Line Appearance
- Mandatory Account Codes
- Anonymous Call Rejection
- Find Me Follow Me
- Special Intercept Announcements
- Music on Hold
- Remote Worker Support
- Auto Attendant
- Outgoing Call Blocking
- Selective Call Rejection
- Toll Restriction
- Business Group Dialing Plan
- Multi-Line Hunt Group
- Click to Call (With Desktop Assistant)
- Call Logs