10–25 person offices
Move from analog lines or basic hosted voice to a system that supports hybrid work and growth.
Who we serve
Designed for growing teams, multi-site organizations, and remote-friendly businesses.
We focus on businesses that are big enough to feel the pain of missed calls and clunky systems, but small enough to still value a real partner over a faceless carrier.
Multi-location businesses
Unify locations under one dial plan with consistent menus, extensions, and reporting.
Service & scheduling teams
Give front desks, schedulers, and customer service teams better call flows and visibility.
Overview
Cloud, on-prem, or hybrid — we design what actually fits.
We don’t believe in one-size-fits-all. We’ll look at your locations, network, compliance needs, and growth plans, then recommend the right mix of cloud and on-site components.
Cloud-hosted VoIP
Fully hosted in the cloud for maximum flexibility. Great for distributed teams, remote work, and businesses that don’t want to own phone hardware.
- Add or remove users in minutes.
- No on-site phone server to maintain.
- Built-in redundancy and disaster recovery.
On-prem & hybrid systems
For environments where local control or specific integrations still matter, we design modern on-prem and hybrid systems that play nicely with the cloud.
- Leverage existing cabling and hardware where it makes sense.
- Keep critical services local while moving the rest to the cloud.
- Plan a phased migration on your timeline.
Devices & softphones
Not every user works the same way. We help you mix desk phones, cordless sets, conference phones, and softphones based on real-world job roles.
- Right-size devices per user instead of defaulting everyone to the same phone.
- Support reception consoles and shared spaces.
- Give road warriors better mobile options.
Features that matter
Everything your team expects — without the clutter they never use.
We focus on the features that actually move the needle for customer experience, team productivity, and management visibility.
For your front-line staff
- Smart call routing, ring groups, and queues.
- Clear caller ID and screen pops where supported.
- Simple call parking, transfers, and paging.
- Voicemail-to-email and optional voicemail-to-text.
For managers & owners
- Dashboards showing call volume, answer times, and missed calls.
- Call recording and playback for training and quality.
- Options to layer in transcription and AI summaries.
- Clear reports you can actually read and act on.
Network & reliability
Your phones are only as good as your network.
We’ll review your internet connections, firewalls, switches, and Wi-Fi to make sure your network is ready for cloud voice before we put a single phone on a desk.
- VoIP readiness assessment and bandwidth review.
- Recommendations for QoS and segmentation where needed.
- Failover strategies so you can still take calls if the internet is down.
Typical setups
What a Nova phone deployment usually looks like.
Every business is different, but most of our customers fall into one of these patterns. We’ll tailor the details during your consult.
Smaller teams
Single-location office
$9-$25
10–25 users, primarily in one office with some remote workers.
- Cloud-based VoIP with core features and voicemail-to-email.
- Desk phones in-office, softphones for remote workers.
- Basic reporting and scheduled check-ins after go-live.
Growing orgs
Multi-site / hybrid
$9-$40
25–100+ users across multiple locations or complex call flows.
- Centralized cloud or hybrid system connecting all sites.
- Advanced auto attendants, queues, and failover routing.
- Deeper reporting and options for AI-driven insights.
High-touch CX
Service & contact center
$35-$150
Teams with staffed queues, appointment lines, or revenue-critical calls.
- Contact center features sized to your team, not an enterprise you don’t want to be.
- Supervisor dashboards and call recording for coaching.
- Optional AI summaries and sentiment to spot friction faster.
Questions
What customers usually ask us about new phone systems.
We’ll cover all of this during your consult, but here are some quick answers up front.
How long does a typical deployment take?
Most small to mid-sized deployments take a few weeks from decision to go-live, depending on porting timelines and complexity.
Can we keep our existing phone numbers?
Yes. In nearly every case we can port your existing numbers over so your customers don’t have to relearn how to reach you.
Do we have to change internet providers?
Not necessarily. We’ll review your current connections and recommend changes only if they’re needed for call quality or redundancy.
What happens if the internet goes down?
We design failover options such as auto-forwarding to mobile phones, alternate locations, or answering services so you can still take calls.