Don't Hesitate to Call for Assistance

October 9th, 2018 by admin

Keyboard with the word 'Support' on one of the keys

If you’re hesitating to pick up the phone and call your IT support team, then there’s something wrong. After all, malfunctioning applications and hardware can disrupt your workflow for hours or days, costing valuable time and money!

Let’s break down some of the reasons you might be hesitating and how the Nova Communications Partner Program can help:

  • You don’t want to ask a stupid question: There are no stupid questions or too many password resets. We are always happy to offer additional training and answer your questions, so you can get back to being productive.
  • You’re worried about extra costs: We don’t charge for “no trouble found” service calls that you make. If there’s a real problem, it’s best to have it fixed right away so you can work better
  • You worry it’ll take too long to get fixed: In many cases we can address the problem remotely through our service portal. When it’s about matters such as connectivity, software troubles, or application issues, our team can often assist you right away. For larger topics we offer priority dispatch, sending out the closest technicians to help you ASAP.

Your tech team should provide the kind of service that makes you happy to call them anytime. If that’s not the case, and instead you’re putting off getting assistance, then it’s time for some change. Sign up for the Nova Communications Partner Program for comprehensive support.

Posted in: Services

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