April 17th, 2024 by admin
Customer experience is pivotal in determining the success of a business. A contact center is the heart of customer service operations, providing a centralized platform for managing customer inquiries, resolving issues, and fostering positive interactions....
Posted in: Services
December 18th, 2023 by admin
In today's competitive business world, it's important to stay on top of the latest technologies. Whether you are operating a small or large-scale business, it's time to upgrade your telephone system. You have probably heard the buzzword VoIP....
Posted in: Services
November 16th, 2023 by admin
Businesses are always looking to gain an advantage over their competition. One of the oldest ways of doing that is by adopting new technologies. This often means that businesses have to deal with the cabling that comes along with the various gadgets...
Posted in: Services
October 16th, 2023 by admin
One of the biggest challenges for business owners is finding the right VoIP system and the right VoIP strategy for your business. Should you invest in an onsite phone system, or will a cloud-based solution make more sense for your business? ...
Posted in: Services
July 17th, 2023 by admin
In the fast-paced digital era, businesses increasingly rely on advanced technologies to streamline operations, enhance productivity, and stay ahead in the competitive landscape. Amidst this technological revolution, one fundamental aspect often...
Posted in: Services
July 3rd, 2023 by admin
In a highly competitive business landscape, providing exceptional customer service is paramount for success. Customer satisfaction banks on how well you can address their needs after a sale, and contact centers are a vital component in achieving...
Posted in: Services
June 16th, 2023 by admin
Communication between employees, customers, and suppliers is essential for any business to run smoothly. Hosted voice solutions are a great way to improve communication in the workplace. A hosted voice solution provides businesses with...
Posted in: Services
June 1st, 2023 by admin
Network assessments are an integral part of any IT infrastructure. A comprehensive assessment will provide invaluable insight into the current state of a network, its strengths and weaknesses, and any potential security risks. With this information,...
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April 5th, 2023 by admin
Firewalls are security systems that protect a network from unauthorized access. They monitor and control the incoming and outgoing traffic based on predetermined rules, such as blocking certain types of data or allowing only specific IP addresses...
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March 22nd, 2023 by admin
Unified Communications (UC) technology helps organizations improve customer service by allowing businesses to streamline their communication processes and provide customers with immediate access to the services they need. By using a single, unified...
March 10th, 2023 by admin
Like most business owners, you must have a lot on your plate. From managing employees to tracking bills and accounts, many things need to be considered when running a business. The last thing you need is a clunky network hogging your time and slowing...
Posted in: Services
March 9th, 2023 by admin
Get quick answers to common problems at-a-glance by reading the FAQ section below. Do I need IP? IP telephony has may benefits especially for those with remote district or regional offices or, home based employees. The greatest...
Posted in: Services
February 28th, 2023 by admin
Hosted Voice Solutions offer a range of advantages over traditional landline telephone systems. They are typically much more cost-effective and provide a wider range of features, such as call forwarding, caller ID, voicemail-to-email conversion,...
Posted in: Services
February 13th, 2023 by admin
Zultys Unified Communication Solutions are the perfect way to maximize your business efficiency and productivity. By streamlining communication processes, you can stay connected with colleagues, customers, and partners around the world. With Zultys...
Posted in: Services
January 9th, 2023 by admin
SIP trunking is an internet-based communications system that enables businesses to make and receive phone calls over the internet using Voice over IP (VoIP) technology. It's a cost-effective way to get access to advanced telephony features, such as...
December 13th, 2022 by admin
Structured cabling is a comprehensive and organized wiring system that provides high-performance data, voice, and video transmissions across multiple access points. It offers flexibility, reliability, scalability, cost savings, and performance for businesses...
November 30th, 2022 by admin
When it comes to communications, no business should be without a hosted voice solution. Hosted voice solutions are the modern choice for businesses of all sizes, providing reliable and cost-effective communication services. But with so many options...
Posted in: Services
November 9th, 2022 by admin
VoIP technology has many benefits for businesses. Perhaps the most significant benefit is the cost savings that VoIP can provide. With VoIP, businesses can make calls using the internet instead of traditional phone lines. This can lead to considerable...
October 4th, 2022 by admin
The world is evolving at a pretty fast pace, and the need for businesses to adapt to the changes is a must. While massive changes are taken and implemented, smaller, more significant changes are often neglected. One such adaptation is the use of...
July 18th, 2022 by admin
With the passage of time, the business world has largely evolved, and most conventional practices are being replaced with more modern, cost-effective, and faster solutions. One such solution is the integration of VoIP technologies into the...
Posted in: Services
June 8th, 2022 by admin
If you are running a company or a large business, do you know what your firm's essential piece of equipment is? Well, to clarify, this important piece is the smallest yet the most powerful in defining how well your network works. ...
Posted in: Services
January 10th, 2022 by admin
In recent years, cybercrime has emerged as one of the most significant industry issues. The expertise of current hackers, the volume of personal data exchanged online, and the fact that more firms are operating online than ever before have all added...
Posted in: Services
November 30th, 2021 by admin
Access to the right technology at the right time can make all the difference. Sometimes your business may integrate a technology solution but may not be ready to leverage it to its full potential. Hence, you may find the investment as a cost instead...
Posted in: Services
September 1st, 2021 by admin
Almost every company irrespective of its size and niche extensively depends on voice communications. If your organization still uses conventional telephone systems to take care of this communication channel, it is time to move to a VoIP system. There...
Posted in: Services
August 12th, 2021 by admin
IT security has become one of the leading concerns in the corporate sector in recent years. Today, IT security preparation or the lack of it is of more concern than conventional (physical/parametric) security measures. Since the IT world operates at...
Posted in: Services
July 14th, 2021 by admin
Data has become a critical organizational asset in the last two decades or so. Irrespective of the nature of business, every enterprise has to take care of significant information delivery within its own network and to the outside channels. All this...
Posted in: Services
July 6th, 2021 by admin
Many budding businesses that are scaling up and transforming into bigger enterprises often ignore one important element of telecommunication infrastructure, i.e., a business phone system. Despite all the online technology and cyber connectivity,...
September 23rd, 2020 by admin
When businesses moved to a remote workforce at the onset of the pandemic, many they did so without supplying their employees with the usual tools they had in the office. Employees may have been using personal computers and cellphones to complete...
June 2nd, 2020 by admin
Communication is critical to the success of any business. Whether that is internal communication to inform your employees about business practices, employees collaborating, or speaking with customers; your business needs to have reliable technology...
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April 9th, 2020 by admin
The cloud is an emerging technology that offers many benefits to businesses. From reducing IT costs to increase the flexibility of your employees, and now with the COVID-19 outbreak, the cloud is more important than ever. Here are some of the benefits...
Posted in: Services
February 25th, 2020 by admin
Cybersecurity is one of the most important aspects of running a business. Ensuring all of your business' sensitive data is protected, from accounts receivable to client information, is imperative to the success of your business. Additionally,...
Posted in: Services
January 22nd, 2020 by admin
SIP (Standard Initiation Protocol) trunking is a technology that allows businesses to connect through video, voice, instant messaging, and other multimedia communications. There are a plethora of benefits to utilizing this technology for your business....
October 24th, 2019 by admin
There are three distinct service technology solutions when it comes to cloud computing: on-premises, hybrid, and full cloud. Understanding the kinds of solutions available can help you determine what works for your business. The marketplace is crowded...
June 2nd, 2019 by admin
Unified communications (UC) refer to the different types of enterprise-level media, applications, services, software, and business technology that seamlessly integrate into your phone systems. This integration allows for enhanced mobility, efficiency,...
Posted in: Services
April 24th, 2019 by admin
When you are running a business, one of the last things you want is to keep having to waste your time, and few things can waste your time more than an old premises-based phone system. It can be a hassle having to always fiddle with your equipment to...
April 9th, 2019 by admin
An integral part of any business is their communication, and inadequate communication that comes from poor equipment, out of date software, or damaged hardware can lead to poor customer satisfaction, loss of revenue, lower earnings, poor job performance,...
Posted in: Services
March 10th, 2019 by admin
The Nova Communications Partner Program provides your business with the tools to grow and succeed. Our focus is to ensure that your systems are maintained and running at optimum speeds and performance, so your daily operations go smoothly. Our Partnership...
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December 18th, 2018 by admin
First of all, what is cryptojacking? Cryptocurrency, which includes Bitcoin, Ethereum, and more, was created in 2009 and has become the new virtual currency used as a medium for exchange. Cryptocurrency has become one of the top news stories for the...
Posted in: Services
October 9th, 2018 by admin
If you’re hesitating to pick up the phone and call your IT support team, then there’s something wrong. After all, malfunctioning applications and hardware can disrupt your workflow for hours or days, costing valuable time and money! Let’s break down...
Posted in: Services
September 4th, 2018 by admin
At Nova Communications we have a reputation, one we have built up with over four-thousand installations across the country. This reputation has taken years of excellent service to achieve and has been helped spread by you, our customers. All of the...
Posted in: Services
August 9th, 2018 by admin
Communication is a necessity for all businesses. To run a successful business, you have to have near constant communication not just between you and customers, but between your employees as well. That’s why you can’t afford downtime for your business...
Posted in: Services
June 25th, 2018 by admin
No matter how far technology takes us, voice communications are still the cornerstone of many businesses. However, dumping money into phone equipment just to have to replace it again as soon as the next latest and greatest equipment comes out can be...
Posted in: Services
June 14th, 2018 by admin
The project deadline is tomorrow and almost everything is ready – then the unthinkable occurs. Your computer stops working! A common nightmare in an increasingly digital workspace. Data loss, phones that won’t connect, or outdated software creating...
Posted in: Services
May 30th, 2018 by admin
Imagine yourself in a foreign country that you’ve always wanted to visit, but you don’t speak a single word of the local language and no one around speaks your language. Now image that you’re trying to navigate from point A to point B and you have absolutely...
Posted in: Services
March 16th, 2018 by admin
Looking for a wide range of services that satisfy your voice and data needs? Take a look at Zultys; offering you unified messaging, voicemail and the traditional phone features you know and love. Imagine having your email, SMS, fax, voicemail...
Posted in: Services
February 6th, 2018 by admin
When you purchase and install your communications system, you expect 100% uptime every day of the year, but most importantly during work hours. Outages, glitches, and troubleshooting costs valuable time and hurts business! That’s why we make it our business...
Posted in: Services
January 18th, 2018 by admin
Whether you are moving, expanding, or upgrading existing cabling it is imperative that you have a plan in place to ensure that your cabling is installed correctly and meets state and local standards, otherwise you run the risk of major vulnerabilities...
Posted in: Services
January 5th, 2018 by admin
We are all so busy these days, there aren't enough hours to get everything taken care of! At Nova Communications, we understand this all too well, and are well equipped to help you in the area of your business communications. ...
Posted in: Services
Hosted, Virtual, VoIP or Traditional Phone System… Which fits your company best?